Introduction to Social Sites Tomoye

Business Value

Social Sites Tomoye serves both internal and external users based on three main use cases: employees collaborating across the enterprise and learning from each other; organizations reaching out to their partners and stakeholders; and companies reaching out to their customers.

Internal learning and collaboration

• Displays people, content, and conversations by what users like best
• Knowing what your peers find useful is the most effective way to cut through information overload
• Offers pre-built social networks that users can join to meet people they never knew

Collaborating with partners

• Keep partners and stakeholders engaged in a cost-effective manner
• Allows you to connect your partners in a conversation amongst themselves to help each other solve problems
• Helps bring down the overall cost of supporting partners
• Conversations can take place in communities, reducing the need for one-to-one communications

Supporting customers

• A powerful method to connect with customers pre- and post-sale
• Pre-sale communities help you leverage social media and networking to educate potential customers
• Post-sale communities are an effective way to bring down costs of ongoing customer support
• Customers providing information to other customers can resolve up to 50% of support cases
• Provides a valuable focus group for validation of innovative and new product ideas

Features and Benefits

Social Sites Tomoye is the quickest and most effective way to bring best-in-class community capability to your users, whether through intranet or extranet deployments through SharePoint. Here are some key features:

Social Filters

• Social Sites Tomoye's primary navigation metaphor
• Allows people to find content based on most helpful, most popular, newest, as the thematic area
• Brings a truly social view of enterprise data, whether inside or outside the enterprise

Social networks (pre-built)

• Allows peers to rely on other peers to help solve problems and make decisions
• Communities offer a tremendous short-cut for employees as they can join a community social network rather than having to build one themselves

Social content

• Social Sites Tomoye allows users to connect and learn from each other
• Communities lead with questions and answers and search to make it easy for people to find what they're looking for
• Users will find suggested answers even before submitting questions
• Users can sort by most helpful and best answers
• Users can also make use of video, documents and presentations, wikis, bookmarking, blogs, and more

One page navigation

• The more simple the community is to navigate, the more people will use it
• Social Sites Tomoye offers a clutter-free design
• Content is accessed through a simple folders-like knowledge taxonomy
• Its simple layout comes from years of refinement and focus on business problems communities solve