Frequently Asked Questions
NetConnect offer hosted SharePoint services for online collaboration and teamwork. Our services presentations on these pages are an easy way to learn more before you buy. However user-friendly our services are, SharePoint is a comprehensive platform, and there are bound to be questions.
This page is for the top general and most frequently asked questions about our services. Team Portal is used as a collective term to indicate the SharePoint platform that all our services are powered by.
If you need more specific answers, please browse through this web site before contacting us through the contact information-page.
Q: What is Team Portal?
A: The Team Portal is the SharePoint platform that powers all our services. Team Portal is a web-based service that allows you to create a workspace with projects, assigned members and a place for sharing documents and other resources, all in one place. The solution features an invaluable set of tools to anyone in a task-based working environment: document sharing, member lists, Gantt lists, discussion board, communication and more. Virtually all tasks and work can be viewed as being a project, and Team Portal is therefore an excellent platform for everyone, in any role, function or line of work. Team Portal powers the dashboard and user interface when you are logged into any of our services.
Q: What is a workspace?
A: A workspace is your personal Team Portal dashboard, where you manage your account, create and modify projects and invite contacts to your projects.
Q: Does Team Portal include search functionality?
A: Yes, the Team Portal platform uses SharePoint’s powerful text-based search feature that helps you find documents and information fast.
Q: How do I invite users to join my site or project? Is the site secure?
A: With Team Portal you get an easy-to-use dashboard that simplifies the task of adding and managing users and user roles in your projects. The sites are password-protected and new users can be invited by e-mail to create an account to access your project site.
Q: What are the advantages of a hosted project management tool vs. one that is on an in-house server?
- No hardware investment, i.e. lower costs
- No software to download - ready to start from the word go
- No IT resources - anyone who has used a Web program like Hotmail can use it
- Faster deployment
- Pay as you go, pay as you grow!
Q: How long does it take to setup a user account?
A: It only takes a few minutes to sign up and get started on a 30-day trial account. Since provisioning is done automatically in a hosted environment, there are no software installations or hardware setup.It only takes a few minutes to sign up and get started on a 30-day trial account. Since provisioning is done automatically in a hosted environment, there are no software installations or hardware setup.
However, planning your workspace and projects in advance will benefit the workflow of your site and team work. Once your site is setup, customizing and structuring your site is easily and quickly done according to your liking and need.
Ordering a service from NetConnect will have you up and running quickly. You will be contacted promptly to set up your account and licenses according to your specific needs.
Q: Can I ask users outside of my organization to participate in my team site or project?
A: Yes, this is one of the main benefits of using a hosted teamwork and project management service like Team Portal. You invite any user you like by just typing their e-mail address and assigning them a role in your project.
Q: Are there any IT-requirements or downloads required to set up my site?
A: No. You do not need to download any code or plan for any IT support. Simply complete the on-line signup process and provide us with your current and correct e-mail address. Once you have successfully signed up and your site has been provisioned, we will send a confirmation to the e-mail address you provided.
Q: Is technical support available during the 30-day trial period?
A: Yes, as a subscriber you get the normal support.
Q: How secure are the services from NetConnect?
A: NetConnect’s security measures provide firewall protection, intrusion detection, multiple anti-virus engines and web-publishing rules. The operation center team tests and deploys software updates in order to maintain the highest level of security and software reliability. Software hot-fixes and service packs are tested and deployed based on their priority and level of risk. Security-related hot-fixes are rapidly deployed into the environment to address any current threats. A comprehensive software validation activity ensures software stability through regression testing prior to deployment.
Please also see our section on security!
Q: Can more than one person use the same login?
A: If the users sharing that login will have the same permissions and there is no fear of them sharing a password, then yes. Otherwise, this is discouraged.
Q: How many files can I upload?
A: There is no restriction in place except that any storage consumed beyond that provided by the any chosen service may have an additional monthly charge associated with them. There’s also a 50MB restriction on single file size.
Q: What if I have a question that is not answered in this FAQ?
A: This is only a general FAQ that addresses some of the most frequent, general questions. If you have solution-specific question, or any other, please contact us! You’ll find contact information here.
If you want more information on our services and solutions, please use the form on the demo and order-page. This is the most efficient way for us to get in touch with you and provide you with no-obligations information about our services.
